2.1 All user and employee data is collected and processed per UAE PDPL and GDPR guidelines.

2.2 Explicit opt-in consent is required for any personal data collected.

2.3 Data is encrypted both at rest and in transit.

2.4 Only authorized personnel may access sensitive data.

2.5 Users can access, rectify, or delete their data at any time.

2.6 Cookies and tracking disclosures are provided, following regional laws.

2.7 Clear protocols exist for notifying affected parties in case of a data breach.

3.1 The company enforces a zero-tolerance policy toward all forms of harassment and discrimination.

3.2 Every employee is entitled to a safe, respectful, and inclusive workplace.

3.3 Discrimination based on gender, religion, race, or ability is prohibited.

3.4 All complaints are investigated impartially and promptly by HR.

3.5 Retaliation against whistleblowers and complainants is strictly forbidden.

3.6 Local law variations are respected and policy compliance is adjusted worldwide.

4.1 Devices for trade-in must be factory reset, unlocked, and match the declared physical condition.

4.2 Trade-in valuation is subject to automated diagnostics and manual inspection.

4.3 A 7-day return policy applies to eligible consumer purchases.

4.4 Restocking fees or partial refunds may apply to used or altered returned products.

4.5 Renewed devices carry up to a 12-month warranty, depending on the grade.

4.6 The policy aligns with UAE Consumer Protection Law and Dubai DED commercial standards.

5.1 Spice Cell embraces the circular economy to reduce e-waste and promote sustainable electronics usage.

5.2 We promote reuse and refurbishment over disposal.

5.3 We source from suppliers committed to recycling and sustainability.

5.4 We use recyclable, biodegradable, or reusable packaging only.

5.5 Packaging vendors must meet sustainability certifications.

5.6 We align with the Dubai Municipality Waste Management Framework.

5.7 We comply with international e-waste standards (WEEE Directive).

6.1 All vendors must pass financial, legal, and ethical compliance screening.

6.2 Vendors are required to sign Spice Cell's Code of Conduct.

6.3 We conduct quarterly reviews of vendor performance.

6.4 We perform audits (scheduled and surprise) for compliance.

6.5 Vendors must hold valid trade licenses (UAE mainland or free zone).

6.6 Vendors outside the UAE must comply with local laws and international trade regulations.

7.1 Legal Entity Identifier (LEI): 984500CG8MD7FB57A570

7.2 Registered under Meydan Free Zone, Dubai

7.3 Policy aligns with FATF guidelines, AML/CFT requirements, and GLEIF compliance.

7.4 Financial summaries and audit certifications may be published annually for partners.

7.5 We provide an anonymous reporting tool to flag non-compliance.

7.6 Investigations are led by the internal compliance team with mentor oversight.

8.1 Spice Cell operates with an unwavering commitment to protect the rights of children in all regions.

8.2 No individual under the age of 18 is employed, directly or through contractors.

8.3 Vendors must submit a declaration of adherence to anti-child labor laws.

8.4 We conduct surprise audits for high-risk supply chains.

8.5 We immediately terminate vendor agreements if violations are confirmed.

8.6 Aligns with ILO Conventions 138 & 182, UNICEF standards, and UAE Labour Law.

8.7 Committed to SDG Goal 8.7 (Eliminate child labor in all its forms).

9.1 Spice Cell maintains a zero-tolerance stance against all forms of human trafficking, forced labor, and exploitation.

9.2 This policy applies to all employees, suppliers, contractors, and business partners globally.

9.3 This policy is enacted to align with international human rights standards.

9.4 Prohibited practices include forced labor, trafficking, deceptive recruiting, and employment under threat.

9.5 All vendors and partners must certify compliance with anti-human trafficking laws.

9.6 Employees and stakeholders may report suspected violations confidentially via legal@spicecell.org

9.7 Spice Cell prohibits retaliation against anyone who reports a concern in good faith.

9.8 Employees in procurement, HR, and supply chain roles will undergo training on identifying and reporting trafficking risks.

9.9 Annual certification will be required for vendors operating in high-risk zones.

9.10 Spice Cell is committed to protecting human dignity across our operations and supply chain.

10.1 This policy applies to all Spice Cell staff, interns, vendor teams, and partner liaisons.

10.2 Spice Cell is guided by Dr. Anjum Syed Shariq, Compliance Advisor for Health & Vaccine Policy.

10.3 Mandatory Vaccines (for onsite/logistics roles): COVID-19, Seasonal Influenza, Hepatitis A/B, and any regionally mandated immunizations.

10.4 Recommended Vaccines (for remote/digital-only roles): Same as above, unless legally exempt.

10.5 Team members must submit verifiable records during onboarding or before business travel.

10.6 Employees unable to vaccinate for health or religious reasons must provide a formal exemption letter.

10.7 Spice Cell requires all active vendor partners to implement similar workplace vaccine and safety policies.

10.8 Spice Cell guarantees compliance with GDPR, UAE data law, and international privacy standards.

10.9 Remote workers are not required to vaccinate unless traveling for work.

10.10 In any global pandemic or declared emergency, Spice Cell will shift to full remote operations where possible.

10.11 This policy is reviewed twice per year by our Compliance Advisor.

11.1 Spice Cell publishes annual ESG (Environmental, Social, Governance) and impact reports for transparency.

11.2 Metrics include carbon emissions, e-waste diverted, gender/diversity stats, and community impacts.

11.3 ESG data is reviewed by independent advisors before publication.

11.4 Stakeholders can request ESG reports via legal@spicecell.org.

12.1 All users and visitors must respect the rights and boundaries of others.

12.2 Harassment, discrimination, or misuse of Spice Cell platforms is not tolerated.

12.3 Code of conduct violations may result in restricted access or legal action.

13.1 Spice Cell protects the identities and rights of those who report policy violations or unethical conduct, with strict anti-retaliation measures.

13.2 Anonymous reporting channels are available for all stakeholders.

13.3 Whistleblower concerns are investigated independently and confidentially.

13.4 No adverse action will be taken against good faith reporters.

14.1 Use of Spice Cell websites and platforms implies acceptance of our terms, privacy policy, and acceptable use standards.

14.2 Users must not attempt unauthorized access or misuse the site.

14.3 Content is for informational purposes; IP and copyright apply.

14.4 Breach of terms may result in account restriction or legal action.

15.1 Our payment and refund policy governs all online transactions, trade-ins, and consumer purchases.

15.2 Accepted payment methods: Credit/debit card, bank transfer, select wallets.

15.3 Refunds processed within 7 days for eligible products/services.

15.4 For payment or refund queries, contact legal@spicecell.org.

16.1 Spice Cell complies with UAE, EU, and international anti-spam and data privacy regulations for all email correspondence.

16.2 Opt-in consent is obtained before sending commercial emails.

16.3 Users can unsubscribe at any time.

16.4 Bulk/marketing messages comply with global anti-spam laws.

17.1 Guidelines for representing Spice Cell on any social or public channel:

17.2 Only authorized staff may speak on behalf of the company.

17.3 Communications must be respectful, professional, and compliant with other Spice Cell policies.

17.4 Personal opinions should be clearly distinguished from official company statements.